Operations · Owners and team members handling daily orders
Manage and verify customer orders
Move an order from checkout to payment confirmation, fulfilment and delivery without losing transaction truth.
Before you begin
- Access to the store’s Orders and Payments workspaces
- A defined payment-verification responsibility
- A delivery or customer-pickup process
Follow these steps
- 1
Open the order record
Use Orders to open the complete record rather than acting only from a message or screenshot.
- 2
Check customer and line items
Confirm the customer contact, delivery address, products, quantities, variants and total.
- 3
Verify payment truth
For eSewa, use the verified provider result. For manual QR, check the actual receiving account. COD normally remains unpaid until collection.
- 4
Prepare fulfilment
Confirm stock and package the correct items. Create an NCM shipment or follow your standard delivery workflow.
- 5
Keep status current
Update payment, fulfilment and delivery states as the order moves. Use the order history as the shared record for the team.
Verify before going live
Completion checklist
- □Payment status matches the actual transaction
- □Stock and variants match the order
- □The delivery recipient and COD amount are correct
- □Cancellation or refund attention is resolved before closure
If something is not working
A paid order was cancelled
Do not treat cancellation as an automatic refund. Review Refund attention and complete the provider or manual refund process separately.