User Data Deletion Instructions

1. Disconnect a store's WhatsApp account

1. Sign in to MeroByapaar as the store owner or administrator.
2. Open the store dashboard and select WhatsApp.
3. Select Disconnect WhatsApp and confirm.

Disconnecting removes the access token and registration PIN stored by MeroByapaar and stops new automated sends. It does not delete the seller's WhatsApp Business Account, phone number, message history held by WhatsApp, or other assets controlled in Meta Business settings. Remove those separately in Meta when desired.

2. Merchant or team-member deletion

Email the privacy address from the email associated with your account. Include the store name/domain and state whether you want a WhatsApp connection removed, team access removed, a store deleted, or the entire MeroByapaar account deleted.

For security, we may require authentication or another reasonable identity and authority check. A team member cannot order deletion of a store owned by someone else. Store deletion can affect products, orders, customer records, domains, integrations, and other team members, so we may ask the verified owner to confirm.

3. Buyer deletion

Buyers should first contact the merchant shown on the storefront or order confirmation because that merchant controls the commercial relationship. You may also contact MeroByapaar and provide:

• the merchant/store name or domain;
• the order reference;
• the email address or phone number used for the order; and
• the specific information you want corrected or deleted.

We will coordinate with the merchant when appropriate and will not disclose order information until the requester is reasonably verified.

4. Meta and WhatsApp-related deletion

If you used Meta Embedded Signup to connect WhatsApp, include “Meta/WhatsApp deletion” in the request and identify the store. We will remove MeroByapaar-held connection credentials and associated integration data that is not required for security, disputes, or legal records. You should also remove MeroByapaar from the relevant Meta Business integrations and manage Meta-held information through Meta's own account tools.

WhatsApp recipients can stop future automated messages by replying STOP. This records a store-specific suppression so the merchant does not send further automated messages to that number. An opt-out is not the same as deletion of an underlying order record.

5. What happens next

• We acknowledge the request and may ask for the minimum information needed to verify it.
• We assess which records MeroByapaar controls and which records are controlled by a merchant or third party.
• We delete or de-identify eligible records and notify you when the request is complete.
• We explain any information that must be retained for tax, payment, fraud-prevention, security, dispute, or other legal obligations.
• Deleted information may remain in protected backups until the normal backup cycle expires and will not be restored into active use except for disaster recovery.

6. Other privacy requests

The same contact may be used to request access or correction. Read the Privacy Policy for more information about MeroByapaar's data practices.