Operations · Store owners and staff communicating with customers
Connect WhatsApp for customer updates
Add the correct business contact and use WhatsApp for clear order communication without replacing the order record.
Before you begin
- A business-controlled WhatsApp number
- Access to the store’s WhatsApp workspace
- Permission to contact customers about their orders
Follow these steps
- 1
Open WhatsApp settings
Open WhatsApp in the seller workspace and enter the business-controlled number in the requested international format.
- 2
Confirm the public contact
Check the storefront contact action from a phone and make sure it opens a conversation with the intended business account.
- 3
Prepare and approve order templates
MeroByapaar can queue eligible order, payment and NCM shipment updates from the connected WhatsApp Business account. Meta must approve the message templates before automated delivery.
- 4
Keep order state in MeroByapaar
After speaking with the customer, update the actual order in the seller workspace so the team does not depend on chat history.
Verify before going live
Completion checklist
- □The button opens the correct WhatsApp number
- □Approved templates identify the store and order reference
- □A consented test buyer receives an order or shipment update
- □Delivery and failure status appears in the WhatsApp workspace
- □The MeroByapaar order status remains current
If something is not working
The contact opens the wrong account
Check the country code and number saved in WhatsApp settings, then retest from the public storefront.